At Foxwood Herbals, we prioritize customer satisfaction and strive to provide the highest quality herbal products. If you are not completely satisfied with your purchase, please review our cancellation and refund policy below.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
To request a cancellation, please contact us at care@foxwoodherbals.com with your order details.
Once an order has been shipped, it cannot be canceled.
Returns & Refunds
We accept returns under the following conditions:
Products must be unopened, unused, and in their original packaging.
You must initiate the return request within 14 days of receiving your order.
To request a return, email care@foxwoodherbals.com with your order number and reason for the return.
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Non-Refundable Items
For health and safety reasons, we cannot accept returns or issue refunds for:
Opened or used herbal products.
Personalized or custom-made items.
Items marked as final sale or non-returnable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Provide a clear photo of the issue, and we will arrange for a replacement or refund at no extra cost.
Contact Us
For any questions regarding cancellations, returns, or refunds, please reach out to us at:
📧 care@foxwoodherbals.com